Refund & Cancellation Policy

Auren Rx is committed to transparent, fair billing. Here's how our pricing, cancellations, and refunds work.

You're only charged if prescribed

Your initial online visit is free. You are only charged a Membership Fee once a licensed physician has reviewed your information, determined that treatment is appropriate, and communicated your care plan — and you elect to proceed.

Month-to-month membership

All Auren Rx memberships are month-to-month. There are no long-term contracts or commitments.

Cancel anytime

You may cancel your membership at any time by emailing support@aurenrx.com or logging into your account. Once canceled, you will not be charged again going forward. Membership fees already paid are non-refundable.

Pause your membership

If you'd like to take a break without canceling, you can go "On-demand" by turning off auto-payments through your account or by emailing support@aurenrx.com. While on-demand:

• You won't be charged any additional monthly fees until you order a refill or turn auto-payments back on.
• You'll still have access to secure messaging with your provider.
• If you remain on-demand for 8 or more consecutive weeks without a continuation evaluation, your membership may be canceled.

Medication fulfillment

If you choose to have your prescription filled through the Auren Rx Pharmacy Network, the cost of medication and pharmacy fulfillment is included in your Membership Fee. If you transfer your prescription to a local pharmacy, your Membership Fee will not include medication costs.

Questions?

If you have questions about billing or need help with a cancellation, contact us at support@aurenrx.com.